Subscription Terms & Conditions

SUBSCRIPTION TERMS AND CONDITIONS

This page (together with the registration form) tells you the terms and conditions on which we will supply to you the products (Products) listed on our website www.madebycoco.co.za (our site) via our subscription services (Services). Please read these terms and conditions carefully before subscribing to one of our Services. You should understand that by subscribing to one of our Services, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

1. Your status

By placing an order through our site, you warrant that:
1.1 you are legally capable of entering into binding contracts; and
1.2 you are at least 18 years old.

2. Scope and use of the subscription

The subscription grants the Customer (being the legal entity that has taken out the subscription) the right to use Made by Coco's monthly subscription (“the products”). The subscription may not be transferred to another customer.

3. How the contract is formed between us

3.1 After completing signup, you will receive an e-mail that confirms that your subscription has been accepted (Welcome Email). The contract between us (Contract) will only be formed when we send you the Welcome Email. The welcome email will explain the way forth in clear simple steps. 

3.2 The subscription terms and conditions are accepted by the Customer by ticking the T&C's box on the registration form for this monthly subscription. The ticked box will serve as an “Contract”.

3.3 By entering into this Contract, you acknowledge that your subscription has an recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. 

3.4 By subscribing to our Services you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you (as per clause ...), on the subscription terms set out in the application form you have completed or the end of the subscription. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.

3.5 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

4. End of contract & Cancellation

4.2 The contract ends when the term of the contract expires or the contract is cancelled. Minimum term subscriptions continue as open-ended subscriptions when the minimum subscription period ends. The minimum period for a subscription is 6 months.

4.3 Cancellation is possible. You must inform us (Made by Coco (Pty) Ltd; E-mail: hello@madebycoco.co.za) of your decision to cancel from this contract in a clear statement (e.g. email). A cancellation notice of 1 calendar month is required. 

5. Right to withdraw from subscription contract

5.1 You have the right to withdraw from this contract within 14 days without stating any reasons. The withdrawal period is 14 days from the date of subscription registration. 

5.2 To exercise your right of withdrawal, you must inform us (Made by Coco (Pty) Ltd; E-mail: hello@madebycoco.co.za) of your decision to withdraw from this contract in a clear statement (e.g. email). The withdrawal deadline is met as long as you dispatch the withdrawal notice before the withdrawal period expires.

6. Payment

6.1 The price of the Products will be as quoted on our site, except in cases of obvious error.

6.2 Subscription prices include courier cost and value added tax at the applicable rate.

6.3 On the 15th of every month, you will be sent a reminder to place your order. You then will receive an invoice for EFT for the fees of the 6 or 12-month subscription. of your choice. The EFT must be paid on your preferred payment date before COB. Your order will be dispatched on the 25th of every month. In each case, the subscription price is payable in advance. Long-term prepayment discounts are not available.

Payable to:
Bank: FNB
Account holder: Made by Coco
Account type: Gold business account
Account number: 62799208824
Branch code: 250655

 

7. Refunds & Deliveries

7.1 Deliveries are made to the address provided during signup, unless written notification to change this delivery address is provided by you. Made by Coco will not accept responsibility for deliveries that do not reach the customer due to an incorrect delivery address being provided.

7.2 We regret no refunds. In the case of defective product or incorrect products delivered, the client can return the product provided its unused and still in good condition. Alternately a credit can be issued for any other product on our website. 

7.3 Swop outs or returns is valid within 7 days of product delivery. 

8. Warranty 

We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

9. Concluding provisions

As a subscriber, you agree that your personal details will be electronically processed and stored for the purpose of the contract